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Returns/Exchange Policy

Please note the following:

Return Procedure

The Deep End Online will accept returns up to 10 days from the date of purchase. A 15% Re-Stocking fee will be charged for all returned items. (All but 15% of each item's cost will be credited from your credit card.) If you wish to return an item, please do the following:

Exchange Procedure

If you wish to exchange an item, we will accept exchanges up to 15 days from the date of purchase. Please do the following:

Please send your return/exchange items to us via a pre-paid, traceable, and insured method to help ensure a safe and documented delivery. This is to protect you due to the fact that The Deep End online is not responsible for the shipping of items to us from the customer.

Please allow 3 weeks for your exchanged item(s) to be shipped to you. Allow two billing cycles for a credit to appear on your credit card statement for item(s) returned.

Any credits issued will be processed in the same manner in which the purchase was made (i.e., a purchase that was put on a credit card will be credited to that same card number)

Please note that The Deep End Online has the right to change any pricing of items on the website at any time. We also have the right to change and /or modify any part of the shipping and return policy at any given time.